Refund Policy

Our hair undergoes a strict quality control process to ensure that our customers receive only the best. In the unlikely case that you do receive a unit/product with a fault please contact us immediately and we are happy to exchange or issue a refund for the item.

The unit must be returned in it's orginal condition , uncut lace and unworn. Refunds will be issued back via your original payment method.

Due to hygiene reasons and the nature of our products, please note we will not offer any refunds or exchanges if you change your mind, if you feel the color does not suit you or if you ordered a cap size too large or small. To avoid this, we highly advise checking your order details before proceeding.

For any queries related to our refund and returns policy, you can send us an email at: info@melavihair.com